Apple replaced my iPhone with no questions asked

I’ve had my iPhone for about 8 months now and there was an issue with the side buttons on the phone that controlled the volumne and the mute.  They stopped working one day for reasons unknown. So I headed down to San Diego to the Apple store fearing the worst. I’d figure I’d have to fight to get them to fix it.  Well I got into the store, talked the Genious Bar dude.  He took a look, told me hold on a second and came out with a new iPhone and put my SIM chip into the new phone!  Wow. I thought they were going to send it in, I’d be out without a phone a while. Nope. Brand new phone!  Now that’s what I like.

I remember having an issue with my phone when I was with Sprint and they would find any excuse not to replace the phone. I had a minor scratch on the phone (normal wear and tear) and the guy said I must have damaged it on purpose so they are not going to replacement. My wife also had an issue and they would not replace it for free because they said she had split Coke on it.  WTF. She does not even drink Soda!  That is why the phone carriers should be very worried about Apple getting into their market because the days of screwing over the consumer are over.  Now the ultimate would be for them to get off of AT&T and become their own provider!! (one can only dream)